Reinventing customer experiences with BPM: HML

In this 35’15” podcast episode, MWD Research Director Neil Ward-Dutton talks to Paul Swinson, Programme Manager, and Niki Quick, IT BPM Manager at mortgage servicing provider HML about the company’s BPM initiative.

HML has used BPM technology and techniques to significantly improve the efficiency and quality of the credit management processes it operates on the behalf of multiple financial institution clients.

This podcast is the audio portion of an interview that MWD conducted as part of its online, on-demand event “Reinventing customer experiences with BPM”, which is sponsored by Pegasystems, Appian, Global 360 and Nimbus Partners. You can find more content on this topic at the event website: http://www.mwdadvisors.com/events/bpmcxi/.