Reinventing customer experiences with BPM: Irish Life

In this 29’26” podcast episode, MWD Research Director Neil Ward-Dutton talks to Paul O’Neill, Head of IT and New Developments at Irish Life Corporate Business about the company’s BPM initiative.

Irish Life Corporate Business has used BPM technology and techniques to make significant improvements in its customer service processes, with major productivity uplifts as well as big improvements in reported customer satisfaction levels.

This podcast is the audio portion of an interview that MWD conducted as part of its online, on-demand event “Reinventing customer experiences with BPM”, which is sponsored by Pegasystems, Appian, Global 360 and Nimbus Partners. You can find more content on this topic at the event website: http://www.mwdadvisors.com/events/bpmcxi/.