Reinventing customer experiences with BPM: Pinnacle People

In this 29’23” podcast episode, MWD Research Director Neil Ward-Dutton talks to Matt Brook, Head of Infrastructure at Pinnacle People about Pinnacle People’s BPM initiative.

Pinnacle People has used BPM technology and techniques to create an operating platform for the company that helps ensure Pinnacle People is able to deliver – and demonstrate – service excellence and continuous improvement in helping the unemployed in the UK back to work.

This podcast is the audio portion of an interview that MWD conducted as part of its online, on-demand event “Reinventing customer experiences with BPM”, which is sponsored by Pegasystems, Appian, Global 360 and Nimbus Partners. You can find more content on this topic at the event website: http://www.mwdadvisors.com/events/bpmcxi/.